HONOLULU — Ace Hardware Corporation announced that HouseMart Ace Hardware store locations in Hilo, Kea‘au, Na‘alehu, Rancho and Kailua-Kona on Hawai‘i Island have all achieved designation as a “Pinnacle Performance Retailing” stores for its outstanding performance. Developed as part of Ace’s retail-growth strategy, Higher Ground, Pinnacle Performance Retailing is focused on Ace’s customers to ensure that Ace stores deliver on its helpful brand promise.
For more than 96 years, Ace Hardware has been serving its neighbors with helpful service and quality products. With more than 5,300 stores in approximately 70 countries, the teams at these HouseMart Ace Hardware stores are five of only a few hundred Ace retailers to achieve this elite status. To achieve Pinnacle Performance Retailing, the teams at these five HouseMart Ace Hardware stores successfully completed a number of key performance drivers focused on quality, service and convenience, helping them provide a better overall shopping experience in their local community.
One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail-training curriculum. To become certified, Ace Hardware associates complete courses such as Helpful 101 and 201 and the store conducts a week-long, team-based certification event.
HouseMart Ace Hardware stores have been recognized by the communities as the Best Hardware Store in both West Hawai‘i and East Hawai‘i.
The HouseMart group is also a strong partner in raising funds for Kapiolani Medical Center for Women and Children, Hawaii’s only Children’s Miracle Network Hospital.
“Achieving Pinnacle Performance Retailing is a tremendous accomplishment for an Ace store,” said John Kittell, vice president, retail operations and new business, Ace Hardware Corporation.
“We’re pleased to recognize these five HouseMart Ace stores on Hawai‘i island and their associates for their outstanding achievements, and proud to say they are a part of the Ace family.”
“The teams at Hilo, Na‘alehu, Rancho, Kea‘au and Kona are incredibly pleased to have earned the status as a Pinnacle Performance Retailing store,” said Marcel Bekers, COO at HouseMart Ace Hardware.
What this means for our customers is that we are more committed than ever to providing the best possible retail experience, from customer service to quality product offerings and more. We’re taking ‘Ace helpful’ to a new level.”