County DOW officials respond to Kapa‘a customer’s concerns

KAPA‘A — In response to a call Tuesday morning from a concerned customer about the possibility that proper procedures were not used on a project in Kapa‘a, Department of Water officials immediately set out to investigate, a county news release states.

Upon their arrival, they found that the contractor for the Kapa‘a Homesteads Pipeline Replacement Project was following standard construction procedures in testing a new waterline that is not yet connected to the existing water system, and therefore the system was not compromised.

“Standard construction procedures are used on all of our projects,” said Gregg Fujikawa, acting DOW manager and chief engineer. “For a pipeline replacement project, this includes disinfection of the new waterline and approval by an independent laboratory prior to the contractor physically connecting the new waterline to the existing DOW system.”

Fujikawa said that the department appreciates the concerns expressed by their customers and encourages residents to report suspicious activity.

“We will continue to respond in a professional and timely manner to all future concerns of our customers,” said Fujikawa.

DOW appreciates the cooperation, patience and support of our customers as we progress with Water Plan 2020 to upgrade our aging infrastructure in order to provide safe, affordable and sufficient water throughout the island.

For more information, contact the Department of Water at 245-5461 during business hours, 7:45 a.m. to 4:30 p.m.

For emergencies after business hours, call Police Dispatch at 241-1711.

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