Kupuna have issues paying Spectrum bill
LIHU‘E — Lawa‘i resident and retired NASA mechanic Matthew Harms just wanted to pay his cable bill safely last week, however, could not find a dropbox outside of the new Spectrum store at Kukui Grove Center in Lihu‘e.
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C’mon Spectrum, put a drop box! Not like you can’t afford it!
Cheapest plan for internet and cable 135 $!
Please press the issue: ask what part of their policy means they cannot provide a dropbox.
Is this really what TGI deems is ‘newsworthy’?? Smh
1. Spectrum is a Horrible company. When it was Oceanic/Time Warner they give me a Free upgrade to 100 Mbs. When Spectrum took over they throttle me down to 25 Mbs and still charge me $41+. Every week for last 3 years I receive some advertising mail for their bundle services at $44.99 each. People in Hawaii are held hostage by this blood sucking companies.
2. To the retired NASA mechanic. What are you mechanic for, parking lot golf cart? You drive to Lihue to drop off payment, why don’t you mail it. They also take payment over the phone if you have a credit or debit card.
Also they collect payment in advance. Your due date of the 18th of each month is good to the end of the month. So if you pay at the end of the month you are not late. I thought the due date was for service the previous month. Look at your Bill its for the current month.
The employees are the same people from Time Warner but management is dictated from mainland headquarters.
Spectrum should add a drop box. It’s faster and safer than any of the other options, and it would just be a considered option if Spectrum cared about its customers. Johnson never answers the question, but it seems like they want to force customers inside the store to wait in the hopes that they will end up buying something. I hate going there because they always make you wait around like your time doesn’t matter.