LIHU‘E — In light of continued economic hardship for some members caused by the coronavirus pandemic, the state Public Utilities Commission has ordered the continued suspension of service disconnections for Kaua‘i Island Utility Cooperative members.
The suspension of service disconnection will apply to both residential and commercial customers through Dec. 31. KIUC members are reminded that bill payments have not been waived, and past-due amounts will grow over time if no payments are made.
Members with concerns about the status of their account are encouraged to call the Member Services department at 246-4300 during regular business hours: Monday through Friday from 8 a.m. to 4 p.m., or by email at email@example.com.
There are energy-assistance programs available for qualified members. More information on these programs can be found on KIUC’s website: website.kiuc.coop/member-services.
Additionally, information on support for pandemic-related hardships can be found on the County of Kaua‘i website: kauai.gov/covid-19.
KIUC encourages members to utilize the SmartHub service to track daily energy use. Energy conservation and efficiency advice is also shared regularly via KIUC’s Facebook page: facebook.com/KauaiCoop/. Contact the Energy Services division at 246-4300 to learn how to better manage energy use.
As a reminder, KIUC remains closed to walk-in service. However, there are numerous ways to pay bills. Options include either paying by debit or credit card or signing up for SmartHub to pay via a savings or checking account. A self-service kiosk is outside KIUC’s Lihu‘e office open 24/7, and accepts payment via cash or checking account. A drop box is also available outside the Lihu‘e office for check payments.