Reopening guidelines for eateries

HONOLULU — After being prohibited from offering dine-in service for the past two months, Hawai‘i restaurants will now gradually begin to reopen their doors to customers, aligning with the state’s Roadmap to Recovery and Resilience.

To further guide the food-service industry, the state Department of Health has developed detailed guidance on safe practices for reopening.

“As we move from reopening to recovery, safe practices in the food-service industry play a vital role in the reopening and rebuilding of our local economy,” said Dr. Bruce Anderson, DOH director.

“We are also asking customers to do their part by following the guidance to support our restaurants and help ensure they can continue to stay open.”

During this initial recovery stage, health officials are urging restaurants to act with care and continue to meticulously follow safe practices, explained Keith Kawaoka, DOH deputy director of environmental health, who oversees the area of food safety.

“The Department of Health encourages food operators to promote good-hygiene practices by ensuring adequate supplies of soap, individual disposable towels, and hand sanitizer with at least 60% alcohol for employees and customers. Any employee who exhibits signs of illness should not be allowed to report to work,” Kawaoka said.

At a minimum, customers are required to wear cloth face coverings when moving through a food establishment or while waiting for a pick-up order. Masks may be removed only while eating.

In addition, the DOH issued the following additional stipulations for dine-in service:

• No more than 50% or half of the total seating capacity should be available for dining-in use;

• Dining tables at least six feet apart for indoors and outdoors. Outdoor seating does not count toward the total seating capacity;)

• Restaurants are encouraged to require reservations for dine-in service, for greater control of customer volume;

• Consider allowing customers to pre-order while making reservations to decrease the length of time they are in the establishment;

• Maximum of six customers, not living in the same household, per group per table, with a maximum of 10 customers, living in the same household, per group per table;

• No self-service salad bar or buffet.

Restaurants should also post signage at entrances that states that no one with a fever or symptoms of COVID-19 will be permitted in the restaurant.

Kawaoka said that as the state moves toward the next phase of recovery, the health department plans to increase the recommended dining capacity for restaurants to 75% of total seating capacity while still keeping dining tables at least six feet apart.

The DOH also issued guidance for retail food markets, limiting the number of people in a facility up to 50% of fire code occupancy and maintaining a minimum of six feet between individuals. In the next phase, the recommended number of people in a retail food market increases to up to 75% of fire code occupancy, while continuing to maintain a minimum of six feet between individuals.

Restaurants offering dine-in service, retail food markets, and food processors and manufacturers are urged to identify a workplace coordinator to be responsible for COVID-19 assessment and control planning, which includes the use of face masks by employees, screening of workers, frequent handwashing, cleaning and disinfection procedures, and displays of clear signage to remind employees and customers to adhere to all safety policies in place.

The health department will continuously monitor and evaluate conditions, and determine whether to expand reopening guidance or return to restrictions based on disease activity and the preparedness of the response system to manage any resurgence of positive cases.

More info:, and DOH Food and Drug Branch:

  1. WestsideResident May 25, 2020 3:10 pm Reply

    Now the restaurants will begin to bleed.

    Better to stay closed, than to increase overhead costs and lose.

    Time to shutter and collect the checks.

  2. Rick May 27, 2020 8:45 am Reply

    Its amazing how many people I talk to that don’t know the negative health of effects of continual mask wearing. Yes folks there is a down side to wearing a mask all the time. Actually there are MANY downsides. I’d rather not suppress my immune system and INCREASE my chance of getting Covid or something else by continual mask wearing (fiddling, reusing, creating a bacteria cesspool in a sense). Also what is going to be very sad to see is how this “new normal” is going to destroy the next generation of public school kids. You want to have some fun? go read the CDC’s guidelines for what is required of these kids in order to go back to school. Hold on to your butts. This ride is just beginning.
    ps. Any restaurant that requires me to wear a mask (against my belief that it is not healthy to do so) Will lose my patronage. There are various establishments that have been gracious to people like me who are concerned about the dangers of mask wearing and I will FOREVER support them with my business. If you are one of other businesses who have been ENFORCING the stupidity , There is still time to change for other people but if you have already snapped at me for not wearing a mask, chances are I have already decided to never return.

Your email address will not be published. Required fields are marked *


By participating in online discussions you acknowledge that you have agreed to the TERMS OF SERVICE. An insightful discussion of ideas and viewpoints is encouraged, but comments must be civil and in good taste, with no personal attacks. If your comments are inappropriate, you may be banned from posting. To report comments that you believe do not follow our guidelines, send us an email.