LIHU‘E — Kaua‘i Island Utility Cooperative and Hawai‘i Gas have both suspended service disconnections for Hawai‘i residents in response to anticipated economic hardships for members and customers.
The KIUC suspension of service disconnection will be for a 30-day period and applies to both residential and commercial customers until Friday, April 17. KIUC President and CEO David Bissell noted that the situation will be reevaluated at that time to determine if an extension is warranted.
KIUC members are advised that bill payments have not been waived, and past-due amounts will grow over time if no payments are made. Please note that regular billing will continue for all customers.
“It seems inevitable that some members will face financial challenges due to COVID-19,” Bissell said. “We don’t want to add to that anxiety with potential loss of electric service.”
Members with concerns about the status of their accounts are encouraged to call the Member Services department at 246-4300 during regular business hours: Monday through Friday, 8 a.m. to 4 p.m. Members may also wish to explore energy-assistance programs offered on Kauaʻi. For more information, visit KIUC’s website: website.kiuc.coop/member-services.
As the state of Hawai‘i faces challenges associated with the COVID-19 pandemic, Hawai‘i Gas wanted to assure customers that they will have continued access to gas for their cooking and heating needs.
To assist customers who are financially impacted by COVID-19 and unable to pay their gas bill, Hawai‘i Gas will not be interrupting gas service through Thursday, April 30. This special allowance period may be extended depending on the situation at that time.
Customers who are experiencing financial difficulties can call the Hawai‘i Gas Customer Care Team, Monday through Friday from 7:30 a.m. to 4 p.m., to discuss payment-plan options.
For questions related to Hawai‘i Gas, contact Alan Tang at email@example.com or 261-8412.