Licensing services suspended

LIHUE — A computer issue that began Monday on Oahu is affecting services at Kauai’s Department of Finance Driver Licensing division.

Due to computer mainframe issues, the Honolulu Department of Customer Services announced Tuesday afternoon in a press release that Oahu’s driver licensing centers will be partially closed today.

Kauai County spokeswoman Kim Tamaoka told TGI in an email that the county “anticipates our services to be affected as well.”

Services for driver’s licenses, state IDs and vehicle registrations will be suspended until the issue is resolved, according to a press release from Kauai’s Department of Finance. However, county processing services are still working for bus passes, sewer, landfill, refuse and sludge payments.

The city’s mainframe computers shut down Monday morning and remained ineffective throughout the day. The city’s Department of Information Technology worked overnight on the issue and the computer system was operational Tuesday morning, but not at full capacity.

The problem involved compatibility issues between newly installed mainframe hardware and existing software.

According to Department of Information Technology Deputy Director Keith Ho, an unanticipated processing problem occurred when driver licensing and satellite city hall staff logged onto the system Monday morning and traffic on the system increased.

As the statewide database, this issue impacted driver licensing centers on the Big Island, Kauai and Maui.


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