HONOLULU — Doreen “Dola” Lawrence is the new vice president of in-flight services with Hawaiian Airlines. Lawrence fills the position previously held by Louis Saint-Cyr, who was appointed vice president of customer services in May 2012. In her new role,
HONOLULU — Doreen “Dola” Lawrence is the new vice president of in-flight services with Hawaiian Airlines.
Lawrence fills the position previously held by Louis Saint-Cyr, who was appointed vice president of customer services in May 2012.
In her new role, she will be responsible for the delivery of onboard customer service and safety system-wide, as well as management and administration of in-flight operations and training for Hawaiian’s nearly 1,500 flight attendants.
“Dola is a proven customer service leader with a track record of providing high-quality in-flight service that will serve us well as we continually look for ways to improve our already industry-leading onboard service,” said Charles Nardello, Hawaiian’s senior vice president of operations.
Lawrence brings 22 years of domestic and international airline management experience to Hawaiian in areas that include in-flight service, catering, customer service, training and sales.
She was director of in-flight and catering for Virgin America and director of in-flight service for JetBlue Airways for five years. In addition, she has maintained her standing as a qualified flight attendant for the past 33 years.
Hawaiian’s in-flight service has consistently proven to be a favorite of travelers to Hawai‘i. Consumer surveys conducted by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i, according to the company.
