Schatz wants answers from Spectrum about lengthy Kauai outage

U.S. Sen. Brian Schatz wrote a letter to Spectrum that read, in part:

Accordingly, to understand how Spectrum is addressing these challenges and ensuring that these types of outages do not happen again in the future, please provide my office with a written response to the questions listed below by November 22, 2019.

1. When did the outages begin and end? Provide dates and times.

2. When were customers and regulators given information about the outages? What information was provided, including whether they were informed about how long the outages were expected to last?

3. When did you become aware of the disruption to the fiber optic cable? When did you first receive communication from CenturyLink about that disruption?

4. Is network redundancy built into your service for Kauai Island and how? If so, what is your plan to enhance the redundancy for Kauai customers? If not, why not and how will you address this deficiency?

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The Garden Island

9 Comments
  1. Wally Roberts November 9, 2019 3:11 am Reply

    Schatz’s letter and $10 will get you a cup of coffee at Starbucks. He is grandstanding.


  2. harry oyama November 9, 2019 6:04 am Reply

    Spectrum is just another continuation of that defunct Oceanic and its usual “throw the customer under the bus” attitude of $$profits first. Maybe Senator Schalz should be asking how much pay and bonuses Spectrum gave to its management and why was it not allocated to a back system instead?


  3. alohaAndy November 9, 2019 7:43 am Reply

    Mahalo Senator Schwatz for taking action to bring transparency to Spectrum’s responsibility to provide a service that’s critical for business and today’s world to function. As the only island provider with a monopoly for high speed internet the customers make a substantial monthly payment on we would greatly appreciate Spectrum taking the necessary steps to provide a reliable service.


  4. RG DeSoto November 9, 2019 7:54 am Reply

    Mind your own business, Schatz. Just take care of the waste and corruption in your own government backyard and leave business alone. What are you going to do about the Spectrum outage anyway?…stuff happens and they did a pretty good job of getting us back online.
    Of course you’re just playing the big man that’s “protecting” and “looking out” for us.
    RG DeSoto


    1. Still? November 10, 2019 11:10 am Reply

      You know, he’s doing his job. And you still complain.


  5. Terry Gillingham November 9, 2019 8:08 am Reply

    The hard question should be asked of CenturyLink as that’s where the problem started and still exists. Businesses that have phone service through CenturyLink are still struggling with no end in sight.


  6. doug November 9, 2019 9:55 am Reply

    You are missing the boat as usual Senator. More important than the Spectrum questions are questions over the Spectrum AND Verizon outage a few days later; no ability to call 911 in case of an emergency, how lucky were we that no one died due to lack of service during THAT prolonged outage????!!!!


  7. John Zwiebel November 9, 2019 10:34 am Reply

    Good Questions, but a better answer is to turn the internet over to KIUC and remove Spectrum from providing a necessary public utility entirely. (KIUCs deployment of Smart Meters using cell technology rather than fiber optics, was a huge mistake. How much did Spectrum pay, and to who, to get them to not deploy fiber?)

    I’m curious why Senator Schatz didn’t mention how the outage affected Verizon cell phone service. While the calls I made connected, the person at the other end of the phone was unintelligible.


  8. hutch November 9, 2019 11:31 pm Reply

    Senator Shvantz (Google it) to the rescue. One of the more ridiculous and useless politicians Hawaii has produced in the past 50 years.


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