U.S. Sen. Brian Schatz wrote a letter to Spectrum that read, in part:
Accordingly, to understand how Spectrum is addressing these challenges and ensuring that these types of outages do not happen again in the future, please provide my office with a written response to the questions listed below by November 22, 2019.
1. When did the outages begin and end? Provide dates and times.
2. When were customers and regulators given information about the outages? What information was provided, including whether they were informed about how long the outages were expected to last?
3. When did you become aware of the disruption to the fiber optic cable? When did you first receive communication from CenturyLink about that disruption?
4. Is network redundancy built into your service for Kauai Island and how? If so, what is your plan to enhance the redundancy for Kauai customers? If not, why not and how will you address this deficiency?
The Garden Island