Citing fraud, LL Bean imposes limits on its return policy

  • In this Friday, Feb. 2, 2018, photo a worker marks a coat that was returned to the LL Bean retail store in Freeport, Maine. L.L. Bean’s generous return policy is going to be a little less forgiving: The company, which has touted its 100 percent satisfaction guarantee for more than a century, is imposing a one-year limit on most returns to reduce growing abuse and fraud. (AP Photo/Robert F. Bukaty)

FREEPORT, Maine — L.L. Bean’s generous return policy is going to be a little less forgiving: The company, which has touted its 100 percent satisfaction guarantee for more than a century, is imposing a one-year limit on most returns to reduce growing abuse and fraud.

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