More than one thing went wrong

On Jan. 13, 2018, at approximately 8:07 a.m., many people in Hawaii received an alert on their mobile devices and through their television and radio stations warning of an imminent ballistic missile attack. In the minutes that followed, panic-stricken citizens called their families to say what they believed were their last words, and some even resorted to jumping into manholes to find shelter. But 38 minutes later, a follow-up alert was sent out notifying everyone that it was a false alarm. It was a mistake. There was no missile strike. Instead, the only thing that struck the island was outrage — and rightly so.