Letters for Wednesday, August 3, 2011

• If they only knew • Not all those

orange shirts are scammers • Wonder Woman here on


If they only knew

In a small island atmosphere, people seem to know things about you before you know.

My sister was dying of bladder cancer at age 45 back in 1993, she looked much younger than she was and was physically in shape, and she wore wigs, since she had lost her hair to chemotherapy.  My sister was very weak and could barely get out of bed, however once she was out and about she put on an act in public, she smiled, dressed in beautiful styled clothes and always had a smile and kind words to share, although she was in constant distress.

There was an incident where she drove up to a shopping center and proceeded to park in a disabled parking space, since she had a disabled permit from her city. There was a group of people standing yelling at her and calling her names because they thought she didn’t belong there because she didn’t look ill, if they only knew… My sister passed away 3 months later. 

People are constantly accused of things by people who don’t know them personally because some people feel they know what’s happening in that persons life by the coconut wireless and gossip.   Please remember to not make accusations against others just by hearsay or  from what you hear during a talk story session with your friends.  

Remember the theory,  “reasoning’s based upon observations are  not very sound.” To paraphrase, please don’t gossip and if you do, be prepared for the consequences   because what goes around comes around and then some.


James “Kimo” Rosen, Kapa’a

Not all those orange shirts are scammers

 A recent letter warned of “salesmen wearing bright orange shirts going door to door selling home alarm systems,” and also accuses them of whole list of shady practices.

As a Hawaii native and a graduate of Kamehameha Schools, I am proud to work as a field service technician for Vivint, the company who employs those orange-shirted sales guys. With more than 500,000 customers, Vivint is one of the largest home security and home automation companies in the nation. We’ve been around for 13 years, offer great products, and have one of the best customer retention and service records in our industry. We have even received the prestigious JD Power & Associates award for outstanding customer service — twice.

It is understandable that some people are simply not attracted to products and/or services available through door-to-door sales. However, most customers find that this method of personalized approach is the best and sometimes only way to truly understand what a family wants, what types of devices will work best in their home, and what technologies will make their lives simpler, safer, and more energy efficient.

Our products and prices have proven worthy of the best in the industry. We have also recently received two Consumer Digest Best Buy Awards. Vivint offers monthly payment plans that make our systems affordable in a way that no other company has done before. For a low, one-time installation charge and a monthly monitoring cost, customers receive a full system which is monitored 24/7 by Vivint operators who immediately contact customers when an event occurs — whether it be an intruder alarm, health or fire emergency, or even low battery signals or someone tampering with the equipment in the house. All Vivint customer agreements coincide with local rules and regulations, so there is no need to worry about illegal practices done by Vivint representatives.

Once a customer signs up, my team can often get them up and running that same day — another prime example of our high level of customer service. I doubt there will ever be a customer who would rather wait days or weeks for their system instead of being able to get it immediately.

The next time you see one of us orange-shirted guys, I hope you’ll introduce yourself. We are proud to serve in your community — while helping families protect their homes and simplify their lives.

Jordan Ah Loy, Vivint Field Service, Hawai‘i

Wonder Woman here on Kaua‘i

Wonder Woman exists here on Kaua‘i in a human form under the name of Sybil Nishioka! Sybil is the Coordinator of the 6th Annual Dodgeball Tournament which was completed at All Saints Gym in Kapa‘a this past weekend. Aside from coordinating matches for approximately 40 teams, arranging sponsors, organizing volunteers, publicity, food, and seemingly hundreds of other details, Sybil does it with such grace and dignity that she indeed is a Wonder Woman!

Sybil has a leadership style that is inviting, welcoming and frankly, I’ve never heard her raise her voice or show an ounce of disappointment in anything or anyone, even when mistakes are made. She is upbeat, always positively reinforcing, and is just a terrific role model for children, teens and adults. I’m always amazed at her calm demeanor, professionalism, and ability to relate to anyone.

Wonder Woman Sybil also has her sidekick son, Shane, who is amazing in his own way. Despite his leg being in a protective boot due to a soccer injury, Shane helped to referee at many games and was involved in many aspects of the overall organization of the tournament. It must have been killing him to not be able to play this year and no one would have faulted him if he just wanted to stay home this year. But no, Shane was there every minute that his Mom was and never complained about his circumstances. Shane is a senior this year at Kapa‘a High and with his positive attitude, he will surely succeed in his future goals.

Congratulations to all the volunteers who helped make the 6th Annual Dodgeball Tournament a ‘smashing’ success this year and mahalo most of all to the Wonder Woman who sees every detail through to make it a success – Sybil Nishioka.

Jack Yatsko, Kapa‘a


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