KPD warns public of home alarm companies selling door-to-door

LIHU’E — The Kaua‘i Police Department is issuing an alert about residential alarm companies that have been walking door-to-door to solicit business.

“We have received numerous complaints from the public regarding alarm companies that have been selling residential alarm systems, and in some instances have said that KPD promotes its service,” Kaua‘i Police Chief Darryl Perry said in a news release. “We would like the public to be clear that KPD has no affiliation with any alarm company, nor do we endorse any particular alarm products and/or services.”

Police urge residents to be cautious and ask for identification before letting anyone inside your home. Never hesitate to call 911 if you are feeling harassed or if unsolicited visitors refuse to leave your property upon request.

In recent weeks, Police Dispatch has received a spike of calls from residential alarm systems that have proved to be false.

“While home security can be an effective tool in preventing property crime, always research a company before you agree to purchase anything,” says Perry.

“If you are approached by anyone soliciting your business, do not sign any document or contract unless you have read it thoroughly and agree to all terms. Be sure to read the fine print and don’t let sales agents pressure you into making a decision on the spot.”

If you are thinking of buying a home security system, the Federal Trade Commission suggests the following:

• Be mindful of high-pressure or deceptive sales tactics such as time-limited offers or “free” installation if you act now.

• Get references from your friends, family, neighbors or current clients. Found out whether the equipment was installed within the given time frame and if problems were dealt with promptly.

• Get written estimates from several companies before making a decision.

• Research the company with the Better Business Bureau by visiting www.bbb.org.

• Verify that the contractor’s license is current and in good standing by calling the State Department of Commerce and Consumer Affairs at (808) 587-3222, then press 2, or by visiting www.businesscheck.hawaii.gov.

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