Faced with timeshare travelers stuck on Kaua’i after terrorism struck and a new batch of arrivals still coming to check in to those occupied rooms, Lynn McCrory had to do some quick, creative, on-her-feet thinking. Maybe offering that next wave
Faced with timeshare travelers stuck on Kaua’i after terrorism struck and a new batch of arrivals still coming to check in to those occupied rooms, Lynn McCrory had to do some quick, creative, on-her-feet thinking.
Maybe offering that next wave of arrivals an additional week free if they would stay away would be the tonic. After all, she had sent a memo to her in-house guests at Pahio telling them they could stay as long as they needed to at no extra charge, with the uncertainties of air travel in terrorism’s aftermath.
The memo asked that if the guests had two-bedroom units but could do with just one bedroom, she might need the additional room for arriving guests.
While she had precious few takers (maybe two) to the offer of a free week if they stayed away from Kaua’i so she could take care of those guests who had unexpected longer stays, she had good response from couples offering to share their two-bedroom units, she said.
People she contacted with the free additional week offer mostly politely told her “no,” that they needed this vacation now more than ever, she said.
