ER staff showed how much Wilcox cares

On Aug. 16, I drove my 14-year-old son to the Wilcox Memorial Hospital

emergency room. He had suffered a fall on his bike and needed immediate

attention. From the moment he was brought in, through the followup visit two

days later, my son received expert treatment as well as kindness from the

doctors and the hospital staff.

I want to express sincere appreciation to

the people whose level of professionalism and genuine interest in the welfare

of my son makes them, in my opinion, among the heroes of Kaua’i. Dr. Downs, the

ER doctor, led the way toward making sure nothing significant was overlooked.

I’m sure my son’s condition, by ER standards, was extremely common, yet Dr.

Downs was careful, complete and made me feel as if he was treating his most

important case of the day.

The nursing staff was both friendly and

skillful. Two of them were especially pointed in their remarks to him about the

importance of wearing a helmet (he hadn’t been wearing one). I wish I could

remember their names.

Dr. Thomas was wonderful. He took the time to

explain to me exactly what was going on and why. My barrage of questions didn’t

faze him a bit. He spoke directly to my son, in a way that calmed him and let

him know he was in good hands. The third-floor nurses and staff were just as

kind and professional; they cared for him all through the night. Again, I

apologize for not remembering their names.

When I think of the kind of

experience this might have been, I especially am grateful for the quality of

care we have at Wilcox Memorial Hospital. It’s one thing to hear about how

Wilcox is consistently given high ratings nationwide. It’s another thing

entirely to experience it first hand. It really is about the people. Mahalo to

each of you for your part in taking care of my son.

PEGGY

ELLENBURG

Kapa’a

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