On Aug. 16, I drove my 14-year-old son to the Wilcox Memorial Hospital
emergency room. He had suffered a fall on his bike and needed immediate
attention. From the moment he was brought in, through the followup visit two
days later, my son received expert treatment as well as kindness from the
doctors and the hospital staff.
I want to express sincere appreciation to
the people whose level of professionalism and genuine interest in the welfare
of my son makes them, in my opinion, among the heroes of Kaua’i. Dr. Downs, the
ER doctor, led the way toward making sure nothing significant was overlooked.
I’m sure my son’s condition, by ER standards, was extremely common, yet Dr.
Downs was careful, complete and made me feel as if he was treating his most
important case of the day.
The nursing staff was both friendly and
skillful. Two of them were especially pointed in their remarks to him about the
importance of wearing a helmet (he hadn’t been wearing one). I wish I could
remember their names.
Dr. Thomas was wonderful. He took the time to
explain to me exactly what was going on and why. My barrage of questions didn’t
faze him a bit. He spoke directly to my son, in a way that calmed him and let
him know he was in good hands. The third-floor nurses and staff were just as
kind and professional; they cared for him all through the night. Again, I
apologize for not remembering their names.
When I think of the kind of
experience this might have been, I especially am grateful for the quality of
care we have at Wilcox Memorial Hospital. It’s one thing to hear about how
Wilcox is consistently given high ratings nationwide. It’s another thing
entirely to experience it first hand. It really is about the people. Mahalo to
each of you for your part in taking care of my son.